Effective Date: Feb 08, 2024
At GUSTEYE, we aim to ensure that you’re completely satisfied with your unique glasses purchase. If, for any reason, you’re not entirely happy with your order, we offer a hassle-free return process to make it right.
- Eligibility for Returns
Return Window: Items may be returned within 15 days of the delivery date.
Condition Requirements: To qualify for a return, items must be unworn, unused, and in the original packaging with all accessories included.
Proof of Purchase: A valid receipt or proof of purchase is required to process your return.
- Non-Returnable Items
Custom or Personalized Items: Custom-made or personalized glasses cannot be returned unless defective.
Final Sale Items: Clearance and “final sale” items are non-returnable.
- Return Process
Initiate a Return: To start a return, contact us at info@gusteye.com with your order number and.
Return Authorization: Once approved, we will provide you with return instructions, including a shipping label (if applicable).
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an incorrect item was shipped.
- Refunds and Processing Time
Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
Refund Issuance: Approved refunds will be processed to your original payment method within 7-10 business days of receiving your return.
Shipping Fees: Original shipping charges are non-refundable, except in cases of damaged or incorrect items.
- Exchanges
Replacement Requests: If you wish to exchange an item for a different size, color, or style, please contact us within 15 days of your purchase. Exchanges depend on stock availability
